Verify participant and/or authorized representative’s identity when issuing benefits.Responsible for electronic benefits processing and coordination first and last use dates for benefits so that families can receive WIC services at the same time.Educate participant by providing and explaining the Electronic Benefit WIC Card, shopping list, vendor list and WIC approved food guide to participant.Make required referrals to Medicaid (MassHealth), Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs, and to other non-WIC health and human service programs as needed.Educate and/or explain participant’s rights and responsibilities, authorized representatives and shoppers, WIC foods, and using benefits.Certify participants by verifying category, identity, income, and residency to determine WIC eligibility collect and enter participant demographic data.Coordinate logs and records for retaining participant caseload.Pull and file charts for active, pending and terminating participants. Prepare charts with appropriate forms and maintain participant’s records.Primarily responsible for file management by collecting basic participant information for eligibility screening and creating new household information in computer system.Contact medical offices by telephone or facsimile to obtain health information as necessary.Manage appointment scheduling and rescheduling on computer-based scheduling system, including reminder calls or texts.Responsible for managing the flow of applicants and participants in the reception area, check in participants and direct to appropriate staff.Provide general reception work for the WIC program including but not limited to greeting participants, answering telephone calls, directing telephone calls, answering questions, and screening potential participants for eligibility. ![]() The Women, Infants, and Children (“WIC”) Program Assistant is responsible for assisting in determining participants eligibility, benefits issuance, quality assurance, and general office duties for the Outer Cape WIC program. Employment Status: Full Time, Non-Exempt (Hourly)Īt Outer Cape Health Services (“OCHS”), we recognize the proper nutrition is essential to a patient’s good health and development, prevent long-term illnesses, and aid in healthy childhood growth.
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